Leon Holley MSCO Service Technician

Tips For Hiring the Right HVAC Contractor

Your HVAC system provides continuous comfort in your home. This is more important now than ever – especially when we are in our homes more than we typically would be. Make certain that you have the best company to always keep your family comfortable with their experience and knowledge of all things HVAC. But how do you find someone that you can trust? Someone with references, credentials, and ample experience? We have all the great tips for you for hiring an HVAC contractor. 

Tip #1: Know What You Want

Before looking for recommendations or calling service companies, be knowledgeable about what you want and need done in your home. Don’t feel like you have to become an expert on HVAC (although we certainly have the resources for you). That’s our job! But you can absolutely study up a little on your heating and cooling system; even just knowing the make and model of your current system and the maintenance history is sufficient. If there are additional things you’d like implemented on your system, write a list to ask the customer service representative. 

Tip #2: Ask Around for Recommendations

Most of us respect the opinions of our friends and relatives when we need to make an important decision.  So why not ask for recommendations of an HVAC contractor that they know and trust? Ask family, friends, coworkers, and neighbors who they use and their experience. You can also check reference sites and manufacturers websites, and don’t forget to check with the Better Business Bureau. Look for the companies that have an A+ rating (like MSCO).

Tip #3: Look at Reviews

Once you have selected a contractor, going to Google reviews is one of the quickest ways to determine the reputability of a company. Most people approach leaving a review objectively and want to help others have a good experience. A company with 4-5 stars is ideal. You should also take the time to see what their customers are saying. Look for positive experiences that resonate with you. Words like “professional”, “efficient”, and “helpful” should point to a company that would meet your criteria.

Tips For Hiring the Right HVAC Contractor

Tip #4: Check Licenses and Certifications

Reputable companies will have up to date state and federal business licenses as well as certifications and master licenses in their trade. Knowing that the people who are potentially working on your home’s heating and air conditioning system are certified by these and other organizations mean that they have proven to uphold the quality standards that you want in someone that’s working in your home. 

Tip #5: Check for Proof of Insurance

HVAC companies, as other businesses, are required to carry a variety of insurance coverages –  chief among them is general liability and workers’ compensation. If you feel the need, don’t hesitate to ask for proof of insurance when talking to their customer service department.

Tip #6: Look for a Maintenance Program

When looking into an HVAC company, you should ask about their maintenance plan. This is your best bet in ensuring that your HVAC system always remains at tip-top shape. For example, our plan at MSCO comes with the benefit of having your heating and cooling systems cleaned and maintained each year that you keep the plan. Priority service, no overtime rates, and other special amenities come built in as well. Ask about enrolling in continuous monthly payments and never worry about your HVAC maintenance again. 

Tip #7: Go With Your Gut

In the end, trust your instincts. If an HVAC contractor doesn’t seem like a good fit, keep looking for a company that works for you (like MSCO) and don’t settle for less. 

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Keeping our customers comfortable has been our mission since day one. As a family-owned, community-based heating, cooling, and AC company in Virginia Beach, the MSCO team is comprised of certified technicians, and Trane comfort specialists with decades of combined experience in the industry.

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You can always count on MSCO, Inc. to get to you fast and get the job done right the first time. We use state-of-the-art diagnostic equipment to find the source of your heating and air conditioning problems and fix them fast.
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