After all these years, providing total home comfort comes easily for Mechanical Service Company. Three generations of the Whitaker family have steered the company to ever greater success since 1955. Hampton Roads has changed over the years, and heating and cooling technology has certainly changed – but the one thing that has remained constant is MSCO’s dedication to excellence. Our longstanding relationship with thousands of local families speaks to the reason for this longevity. We have even turned our office’s main hallway into a “Hall of Fame” where we proudly display letters and thank you cards from our customers.
Investing in Training and Education We actively encourage and support employee higher education, as well as provide comprehensive in-house training. MSCO believes that a better prepared workforce benefits everyone. Many of these benefits remain hidden “behind the scenes”, but still translate into a huge impact for our customers. As an example, many companies will have one, perhaps two, state certified Master Tradesmen on staff. Mechanical Service Company happens to have no less than eight. It is this level of dedication that defines us, and sets us apart from our competition. Leading The Industry As Trane Comfort Specialists™ We are proud that MSCO was chartered into the ranks of Trane Comfort Specialists™ – an elite group of heating and air conditioning professionals dedicated to ensuring that only the most efficient and safest heating and cooling systems are chosen for each home. Our management team supports the heating and cooling industry at large by serving on the boards of organizations such as the Air Conditioning Contractors of America and the Qualified Gas Contractors Association. The staff of MSCO is also very proud to serve as mentors to other growing contractor entrepreneurs all over the country through our membership in Service Nation.
Fielding The Area’s Top Team While it is the leadership of a company that guides and nurtures, it is the dedication and skill of each employee that impacts our customers’ decisions on a daily basis. When it comes to employees in our company, longevity is not just another word. Nearly one-third of our workforce has been with us for ten years or more, and some of those have histories of more than thirty years with the company. This combined experience of long-term employees is an immeasurable strength, and one that has served Mechanical Service Company well through the years. From 1955 to today and beyond, Mechanical Service Company is here to keep Hampton Roads comfortable the same way we always have: By delivering consistent service and value … and giving you a pleasant customer experience every time.
A Message from the President
From Our Family to Yours
After all these years, providing total home comfort comes easily for Mechanical Service Company. Three generations of the Whitaker family have steered the company to ever greater success since 1955. Hampton Roads has changed since then—and heating and cooling technology has, too—but the one thing that has remained constant is MSCO’s dedication to excellence. Our longstanding relationship with thousands of local families speaks to the reason for this longevity. From 1955 to today and beyond, MSCO is here to keep Hampton Roads comfortable the same way we always have: By delivering consistent service and value, and giving you a pleasant customer experience every time.
IN MEMORY OF JEFF MARL
When our company decided to transition from mainly installations and new construction, Jeff Marl was hired to grow MSCO’s service department. As evident today, that decision shaped the course of our history. The very foundations of the way we now do business is based on the principles he instilled.
After completing his first career in the United States Navy, he embarked on his second successful career with us in 1993. His attention to detail, dedication to skilled hiring, and management skills that were definitely out of the box all came together to create something truly special here. He directly guided MSCO to become the premier service provider that we are today.
The dedication that was shown to us here was second only to the love he showed to his family and his grandchildren. With equal measures of lightness to leadership, humor to hardness, and tender to toughness he taught us all lessons that will continue to shape our future.
His contributions to Mechanical Service Company, his drive, his demand for excellence, and the determination to do what’s right, will live on in everything we do.
