Comfort ConsultantBorn at Portsmouth Naval Hospital, as a member of a military family he has lived in Maryland, New Hampshire, and Virginia, but has always considered himself a Virginia Beach native. Travis’s life at MSCO started in 1996 as a student at Kellam High School working at MSCO as a part-time employee after school and summers. Once he went full-time, he progressed from New Construction to Retrofit Installer, Tune-up Technician, Service Technician, Retrofit Installation Manager, and finally, his current position as a Comfort Consultant working directly with customers solving their comfort needs and designing system installations. Travis earned his HVAC Master Tradesmen License in 2010 and is one of the seven licensed Master HVAC Tradesmen on MSCO’s staff of professionals. His passion to help his clients is well balanced by his strong family commitment. When not at work, you will usually find him at his children’s sporting events or relaxing on a sandy beach enjoying life with his family.
Chief Financial OfficerOriginally from western New York, Trishia relocated to Virginia Beach in 2005 and immediately found her current career at MSCO. With experience in accounting and finance, she was the ideal candidate to head our HR department. Trishia is active within her community, enjoys time spent with her husband Rob and daughter Brianna, and participating in neighborhood functions and outings. The Accounting/HR position has numerous responsibilities at MSCO including safety, accounting, receivables, inventory, and all human resource or personnel issues just to name a few. She is a key member of our management team and is involved with most important decisions made by management. Her skills with coworkers and clients help to keep daily operations smooth as well as improve customer relations. Trishia has had extensive training and schooling in industry specific software and accounting procedures. Her attention to detail and desire to excel have helped to make her stand out in her specialty and as an employee at MSCO. When not at work, you will find her on the soccer field with her daughter, pursuing a passion for decorating, or at home relaxing and enjoying life with her family.
Comfort ConsultantOriginally from Connecticut, Robert grew up in Hanover County Virginia. He learned the HVAC trade while apprenticing at a top Richmond based heating & cooling company while going to VCU and earning a Computer Science Degree. In 2006 Robert relocated to here to continue his career in HVAC. Robert’s passion for the water was instilled at a young age which he continues by working part-time as a fishing boat Captain, being an avid sport fisherman and holds a USCG 100-ton Boat Captain license. Robert left corporate America to embrace HVAC working for several years as a service technician for a local Trane dealer. Recognized by management at MSCO for his ability to communicate and his problem-solving skills, Robert was encouraged to apply these skills to become the outstanding Comfort Consultant he is today. Robert is currently working towards his HVAC Master Tradesmen License and join the ranks of licensed Master HVAC Tradesmen on MSCO’s staff of professionals. His passion to help his clients, his dedication to family, and his love of the water help make Robert a very well-rounded member of the MSCO Team.
Service TechnicianA Virginia Beach native, Leon graduated from Bayside High School with a focus in theater and the performing arts. Accepted to the Philadelphia School of Performing Arts, Leon made the decision to enter the work force and pursue a trade career. He continues to dabble in the arts producing technical YouTube videos and is planning several projects to produce DIY videos for the company YouTube channel found at MSCO-Mechanical Service. After working in the HVAC industry for several years, Leon took a break from HVAC to expand his abilities by gaining experience both repairing and installing most types of flooring. When he decided to return to the HVAC industry, Leon did his research and selected MSCO based on their reputation as a great company. Leon likes the close-knit supportive atmosphere at MSCO and enjoys working with fellow technicians who freely share knowledge within the service team. At home, he still has three teenagers in the house which makes his patience an inspiration to us all. If not at work, you will find him working on his next video project.
General ManagerOriginally from the San Francisco Bay area, Hector grew up in Alameda California. He grew up in a military family and has lived in California, Washington, Oregon, Iowa, Illinois, and Virginia. His last move in 1987 was to Virginia Beach, VA which he has called home ever since. He is a Cox High School graduate and alumni at Virginia Beach VO-TEC where he completed the HVAC trades program. After completing high school and the HVAC VO-TEC program, Hector joined the MSCO team in 1994 working in their new construction division. There he progressed through every position advancing to supervisor. When new construction closed in 2010, Hector moved to service where he excelled and was promoted to Team Leader. When the Retrofit Installation Manager position opened, he was immediately moved into that position and after being personally selected, was groomed to assume his current position as the General Manager of MSCO. Hector earned his HVAC Master Tradesmen License in 2010 and is one of the seven licensed Master HVAC Tradesmen on MSCO’s staff of professionals. He is passionate about solving problems, improving how we do our jobs, making customers happy, and supporting the achievements of fellow team members and his family. If not at work, you might find him walking his dogs on the beach or spending time with his family.
Allen “AJ” Boyce
Service TechnicianBorn and raised here in Hampton Roads, Allen is another beach native with deep rooted ties in the community. He had attended Green Run High School then went on to join the United States Army where he served for six years. After the Army, AJ worked as a general maintenance technician and attended Advanced Technology Institute where he earned his Associates in Service Management & HVAC. Approached by MSCO while still in school, AJ joined the MSCO team in 2016 working in the maintenance department. AJ’s hands-on experience in building maintenance and schooling at ATI made him excel and advance rapidly from maintenance into repair, to his current position as one of the three service team leaders at MSCO. AJ loves the outdoors life and if he’s not fishing, hunting, or kayaking the rapids somewhere, as a new homeowner, you will find him at renovating the house, gunsmithing, or tinkering with something mechanical that he’s trying to resurrect.
CRSJoining the MSCO family in 2019, Ashley is originally from Tampa, Florida but has called Virginia home for the last 15 years. Ashley is a Marine Corp wife with two children. With her background as a Pre-school teacher, she brings to MSCO the perfect balance of patience and determination that position exemplifies. Already having over ten years of experience in customer service, Ashley looks forward to the opportunity to develop new skills in her position with MSCO. She is enthusiastic to be associated with co-workers who take pride in their work and she’s motivated by helping customers and working to solve problems. Ashley enjoys the challenge of working with our sales team and helps them produce more happy customers every day. When she’s not working, Ashley enjoys reading (especially Stephen King), and she looks forward to joining activities with her kids. In the past, however, she had fun playing roller derby, even earning the nickname “Little Bow Reap”. Having hung up her skates and “retired” from the sport, she enjoys her work and home balance, and says that her family motivates her to do a great job every day.
Administrative CSRA true Virginia Beach native, Belinda was born at Leigh Memorial and grew up in Virginia Beach, VA. Upon graduation at Princess Anne High School, she began working as a Teacher’s Assistant for the Virginia Beach School system. That position was eliminated due to budget cuts in 1981 but at the same time MSCO opened a full-time office position. As they say, the rest is history. As our most senior full-time of the MSCO team, Belinda is one of the few who has worked for all three generations of the Whitaker family. Starting in the office back then meant you helped do everything. Today, she is usually the first person you speak to or the person who contacts you for those appointment reminders. Over the years MSCO grew evolving into the operation that today’s markets demand. Belinda’s has accumulated nearly forty years of experience, memories, and friendships with thousands of customers and her greatest joy is knowing that she was able to help some of the nicest, kindest, people in the world. Belinda is both a history buff and one of the rare people that loves to do reenactments ranging from medieval to World War II. She loves to travel and see new places, but more recently, her newest endeavor has been gardening and landscaping.
Service TechnicianOriginally from Long Island, New York, David grew up in Virginia Beach graduating from Kellam High School in 2007. During his senior year he also attended the Virginia Beach Technical & Career Center and worked part time at MSCO as an apprentice. Upon graduation in 2007, David started working full-time as an installation mechanic for MSCO installing or replacing complete systems and duct systems for customers. In 2013 David decided to explore other career options but, returned to MSCO in 2015 where he has advanced for mechanic to crew leader, then service technician, and currently is Team Leader for his service group. David attends all Trane technical classes and is currently preparing for his Journeyman’s license. As one of the senior technical people at MSCO, David is a key component to the quality and commitment we as a company bring to the table. David enjoys working with different people each day and goes above and beyond to make his customers happy. Family oriented, David spends most of his time with them and their pets. When David does go off the radar, it’s to go camping in the wilderness and he takes the family with him.
Install Crew LeaderOriginally from Orlando, Florida, Jarrad relocated to Virginia Beach, completed his schooling and attended Tidewater Tech for his training in HVAC. No stranger to hard work, Jarrad has done several different jobs including delivering pizza where he learned that good customer service was imperative for any job. In 2016, Jarrad joined the MSCO team after completing Tidewater Tech and was selected to work within the Installation department. Starting out as a junior mechanic, Jarrad’s quest to learn and succeed helped him quickly advance to mechanic and on to crew leader in record time. His hard work, upbeat attitude, and positive outlook helped him rise to the challenge, gain the respect of his co-workers, and endear him to our customers. Jarrod also credits his success to his coworkers and management team who help keep things running smoothly. He enjoys being busy and is proud of having done a good job at the end of every day. When he is not installing HVAC systems for happy customers, Jarrad leads a busy and full life. He enjoys spending time with his son, being on the water, or is quick to pick up the guitar and spend time making music.
Operations DirectorJeff is originally from upstate New York, but has called Virginia Beach, VA home since he was stationed here in 1976 after joining the Navy. He is an Ellenville High School graduate and holds a bachelor’s degree in Business Administration from Saint Leo University. Jeff first earned his HVAC Master Tradesmen License in 2003 and is one of the seven licensed Master HVAC Tradesmen on MSCO’s staff of professionals Joining the MSCO management team as the Service Manager in 1993, Jeff’s diverse background was instrumental in spurring the company’s growth in the retail market and is the foundation of today’s customer driven culture within MSCO. His selection as General Manager in 2009 was a vital factor in the company’s final transition from New Construction to a professional retail operation. His commitment to build a culture of excellence and an unparalleled workforce that is acknowledged as one of the best in the industry have been key factors in MSCO’s success. Over the past year Jeff has worked with Hector Meza helping prepare him to take the reins but will continue at the company working on various projects and systems to reinforce the commitment MSCO has to their customers and employees. An early lesson Jeff learned was that the people you work with are the true measure of success. He is passionate about training, motivating, and the development of people to help them become the best they can be. He considers the people he has worked with, mentored, and guided on to greater accomplishments to be testament of his greatest achievements. Finally, one of his greatest joys is that he was able to work with his son Travis at MSCO for over twenty years. Jeff and his lovely wife Lisa enjoy spending time together, cooking, and seeing their five grandchildren grow like weeds.
Service ManagerOriginally from Philadelphia, Jim moved to Norfolk, VA in 2002 to be closer to his wife’s family. Having worked as a Restaurant Manager or Bartender, Jim spent years learning customer service, how to interact with people, and the numerous procedures needed to run a business. In 2004, he enrolled in the Advanced Technical Institute HVAC program and completed his training earning his Associates in Service Management & HVAC. After joining the MSCO team in 2006, he has progressed through several jobs at MSCO such as installer, maintenance technician, service technician, Team Leader, and now Service Manager Jim earned his HVAC Master Tradesmen License in 2018 and is one of the seven licensed Master Tradesmen on MSCO’s staff of professionals. He is focused on taking care of the customer, making his department a premier organization know for retaining the best trained, most knowledgeable technicians in the industry. When not at work, Jim can usually be found at some fishing hole, spending time with his family, or spoiling his dogs.
InstallerBorn at Bayside Hospital, Kyle is a true native of Hampton Roads who grew up in Chesapeake graduating from Grassfield High School in 2010. After high school, Kyle spent several years exploring different maintenance and support type jobs looking for the right career for him. After deciding to focus on HVAC, he enrolled at Tidewater Tech graduating in 2018. Joining the MSCO team in 2018, Kyle began his career at MSCO working as an apprentice in the Installation Department. With MSCO’s Crew Leaders being a source of constant training, he has quickly worked up to Mechanic and is now part of a two-person crew. When not out on a job, Kyle readily pitches in to assist the warehouse, stage jobs, or any one of the many jobs that always needs to be done. As a Mechanic, Kyle is qualified to install duct systems, crawl space barriers, and assist a Crew Leader installing any system. His eagerness to learn, willingness to help, and desire to succeed makes Kyle a well valued asset who can be depended upon to do his best. Kyle loves to draw and spends his free time as an animator/illustrator who creates his own TV ready animated shows with plans to someday take it to the next level.
Service TechnicianA Virginia Beach native, Leon graduated from Bayside High School with a focus in theater and the performing arts. Accepted to the Philadelphia School of Performing Arts, Leon made the decision to enter the workforce and pursue a trade career. He continues to dabble in the arts producing technical YouTube videos and is planning several projects to produce DIY videos for the company YouTube channel found at MSCO-Mechanical Service. After working in the HVAC industry for several years, Leon took a break from HVAC to expand his abilities by gaining experience both repairing and installing most types of flooring. When he decided to return to the HVAC industry, Leon did his research and selected MSCO based on their reputation as a great company. Leon likes the close-knit supportive atmosphere at MSCO and enjoys working with fellow technicians who freely share knowledge within the service team. At home, he still has three teenagers in the house which makes his patience an inspiration to us all. If not at work, you will find him working on his next video project.
CRSArriving in Virginia Beach three years ago, Mary left her original home of North Florida to be closer to her family. Currently pursuing a bachelor’s degree in Business, she brings a diverse background to her work here at MSCO. Relating experience in all fields of construction administration to her current career, she has also worked with the University of Florida, as well as in the steel industry. Mary utilizes her skills to keep our installation crews on track and guides the installation process from initial contract to final inspection and everything in between. Mary’s goals include learning all that she can about the HVAC industry while working at MSCO. In her free time, she enjoys traveling, deep sea fishing, working out at the gym, and spending time with her family. She plans to accomplish her goal of receiving her bachelor’s degree while she is meeting new friends in Virginia Beach.
PresidentA true Virginia Beach native, Melanie was born into and grew up in the family HVAC business here at MSCO. After graduating from Kellam High School in 1993, she began working fulltime at MSCO learning to operate and manage a top HVAC organization. Starting in New Construction, Melanie’s experience spans almost a thirty year period with skills that include measuring home envelopes, duct system design, equipment selection matchup, as well as the skills needed to effectively run a leading home service organization. Melanie is passionate about taking care of her people, solving customers problems, improving how we do our jobs, and supporting the achievements of her people. Melanie is an avid equestrian who owns several horses, participates in competition barrel racing events with her children, loves camping as well as most off-road activities, but loves quiet time with her family at home.
CRS ManagerJoining the MSCO family in 2017, Melanie is a native of Virginia Beach. She has, however also put down roots in a few other places – notably Las Vegas and Pittsburgh. Receiving a paralegal degree from Old Dominion University, Melanie has an extensive background in customer service. Utilizing skills developed out of everything from legal training to wedding planning, Melanie brings customer care and attention to detail to every aspect of her work at MSCO. Her experience in managing service business operations allows her to easily address any heating and cooling question our customers may have. On choosing MSCO, she cites the family-like atmosphere and camaraderie. She is impressed by the longevity of many of her MSCO coworkers. When Melanie is not at work, she enjoys beach sunsets, learning new recipes, and nature walks at First Landing State Park. Roller coasters are also a true passion. Her family keeps her motivated and on her toes. She strives to make her family as proud as they make her daily.
Service TechnicianOriginally from Davenport, IA, Michael returned to the Hampton Roads area in 2000 and has considered Norfolk his home ever since. He has attended the Potomac Trade School earning his HVAC certificate and continues to expand his expertise by attending every technical class or trade seminar available to him. After trade school, Michael went into apartment maintenance picking up skills in several other trades. Deciding to focus his career path on HVAC, he moved on to join a HVAC company with a large RNC department where he gained the knowledge in installation, ducting, airflow, and design to be a better service technician. Michael joined the MSCO in the spring of 2019 and thanks to his diverse background, has proven to be an asset to the service department, as well as a great addition to our team. Michael displays a desire to both grow personally and excel professionally in the HVAC industry. He enjoys fresh challenges and looks forward to meeting new customers. When not at work, Michael likes to lift weights, go fishing, and compose, mix, and master original music in his home studio.
Comfort ConsultantBorn in Toledo, Ohio, Phil has been a lifelong resident of the Hampton Roads where his father worked building ships. He is a Maury High School graduate and graduate of the shipyard apprentice program where he completed their electrical trades program. Phil joined the MSCO team in 1970 working in their electrical division but helped in other areas where needed. There he progressed through several positions and when the electrical division closed, he took a lateral move to the new construction department. Phil continued to advance learning all aspects of new construction, building, as well as HVAC and in 1994, took over as RNC Manager. Phil is currently semi-retired but, continues caring for many of his previous customers as a part-time Comfort Consultant. Phil first earned his HVAC Master Tradesmen License in 1995 and is one of the seven licensed Master HVAC Tradesmen on MSCO’s staff of professionals. He is relentless when it comes to solving problems, enjoys helping customers, and supports his fellow team members. When not at work you will find Phil involved with the Virginia Beach Rotary or spending quality time with his family.
Service TechnicianOriginally from the Johnstown PA area, Rick worked for the C&BL railroad for over ten years before relocating to Hampton Roads. He now considers Virginia Beach home and has put down deep roots within his community over the past thirty years. Having worked in the HVAC industry with other companies, Rick joined the MSCO team in 1989 working in the RNC division. Moving over into the residential Service division in 2010, Rick has almost thirty years hands-on experience taking care of customers HVAC Systems. Rick is a key factor in providing quality maintenance and maintaining a superior level of quality and consistency in the work delivered to the customer. All new technicians go through a ride along period working with Rick as our primary trainer for new maintenance people. Rick enjoys working with others in his team and has chosen to remain at MSCO because of the overall atmosphere and working conditions of the company. Rick is one of the most requested technicians at MSCO. Off work, he fills his time with family, camping, hunting, as well as putting in a lot of time committed to doing yard work.
Comfort ConsultantOriginally from Connecticut, Robert grew up in Hanover County Virginia. He learned the HVAC trade while apprenticing at a top Richmond based heating & cooling company while going to VCU and earning a Computer Science Degree. In 2006 Robert relocated to Hampton Roads to continue his career in HVAC. Robert’s passion for the water was instilled at a young age which he continues by working part-time as a fishing boat Captain, being an avid sport fisherman and holds a USCG 100-ton Boat Captain license. Robert left corporate America to embrace HVAC working for several years as a service technician for a local Trane dealer. Recognized by management at MSCO for his ability to communicate and his problem-solving skills, Robert was encouraged to apply these skills to become the outstanding Comfort Consultant he is today. Robert is currently working towards his HVAC Master Tradesmen License and join the ranks of licensed Master HVAC Tradesmen on MSCO’s staff of professionals. His passion to help his clients, his dedication to family, and his love of the water help make Robert a very well-rounded member of the MSCO Team.
Logistics ManagerA lifelong resident of the Hampton Roads area, Ted graduated Maury High School in 1988, and attended Norfolk State University pursuing a degree in Physical Education. He went on to work in several different industries but ultimately found himself at Mechanical Service Company. Ted joined the team and began his employment with us back in 1999, and he has transformed our warehouse operations into the organized system that it is today. Ted’s greatest satisfaction is when our service technicians and installation crews are well supplied with the materials, they need to get the job done right. MSCO relies on his ability to keep the inventory supply chain flowing and everyone on the road as they should be. He continues to make MSCO the best company that we can be. Family minded, Ted is very involved with his sons Abraham and Aaron and is extremely proud of both their accomplishments and the new challenges they present and overcome each day. When not hard at work, Ted enjoys the peace and quiet of fishing as well as the excitement of all professional sporting events.
Install Crew LeaderOriginally from the town of Henderson, NC, Tom moved to the Hampton Roads area in 1975 and now calls Norfolk, VA home where he has raised his family. Joining the MSCO team in 1983, Tom began working in the construction division. There he progressed from being an apprentice, to rough-in mechanic, to full mechanic qualified to do any aspect of a new construction project. When a retrofit mechanic position opened in 1997, Tom was chosen for the position and moved into the retrofit department. His ability and cheerful nature helped him quickly set the standard for what a perfect installation experience should be. Tom is the Senior Crew Leader, has been certified in all phases of Trane equipment including Trane’s flagship XV20 series systems, and has trained numerous people both in his department and those who have moved on to the service department or sales. Always willing to help others improve how well they do their job; Tom is an aggressive trainer who works diligently to get his apprentices and junior mechanics up to speed. An avid bowler who also likes to go fishing, Tom’s devotion to his family still makes time with them his greatest priority.
Service TechnicianOriginally from the Hampton Roads area, Tommy called Norfolk his home and after finishing high school, Tommy went on to join the Navy. When he completed his military service, he chose to attend Advanced Technology here in Tidewater where he earned their HVAC degree. Tommy joined the MSCO team in 2015 working in the Service division taking care of customers heating, cooling, and comfort needs. Continuing his quest to excel, Tommy attends Trane technical classes, and is currently under the Service Manager’s tutelage in preparation for his Journeyman’s license. A couple of his favorite points about MSCO are the flexibility of his working hours and the great coworkers he gets to work with. Tommy enjoys his chosen career because he is fascinated with solving problems and has a strong drive to help customers be more comfortable in their homes. Off work, his favorite hobby is building and driving R/C cars and spending time with family.
Install Crew LeaderBorn here at what is now Norfolk Sentara Hospital, Walt is a lifelong resident of Hampton Roads who graduated from Maury High School in 1997, and immediately went to work. Joining the MSCO team in 1997, Walt started his career as an apprentice in the construction division. Over the years he worked diligently to become one of the top mechanics in the company. When a retrofit position opened in 2007, Walt transferred into the residential retrofit department to lead a residential replacement team. His expertise, quality of workmanship, and quiet friendly manner have made him one of the top Installation Team Leaders in the area. Walt is a Crew Leader, certified in all phases of Trane equipment including Trane’s flagship XV20 series systems, and teaches junior mechanics to understand not only what they need to do but, makes sure they understand why something must be done a certain way. Always willing to help others, he enjoys working with a great team and people motivated to make the customer happy. Walt likes to go fishing but his greatest joy is spending time with his family.
TechnicianGive a big welcome to our newest Service Tech, Daniel Ramos!
Originally from South Florida, he will be working with us for the summer while on vacation from his usual gig as HVAC Instructor at the Virginia Beach Vocational Center. He’s been licensed as a Virginia HVAC Master Tradesman for over 10 years and was recently named Teacher of the Year by City of Virginia Beach!
“Just as Mr. Ramos had this awesome opportunity to pay it forward as a teacher, his students frequently return years after graduation to visit and volunteer to work with the classes,” said Robert Marlin Jr, a counselor at Virginia Beach Public Schools.
When not working, Daniel enjoys going to the beach and amusement parks. “I love helping people with all of their heating and cooling needs,” he said.
Installation MechanicMeet Adam McAlhaney, our Installation Apprentice! Residing in the Chesapeake/Portsmouth area, he’s currently working on getting his HVAC certification. His favorite part about working with MSCO is the people and “learning new things everyday.” When he’s not assisting alongside our service techs and soaking up all their expertise, he enjoys working out or hanging with his friends.
Installation MechanicOriginally from Cuba, Josue received his technical certification at South Florida AC Academy. Before coming to Virginia, he worked for a mechanical contractor in Santa Clara, CA. He attributes his path in HVAC to hard work and inspiration from his father, who was also an AC technician. He is also inspired by “knowing that each day I can learn something new and become great at it.” He loves working for MSCO because “we all work together as a team and are always respectful.”