Who We Are
Who We Are
Bookkeeping & HR
After all these years, providing total home comfort comes easily for Mechanical Service Company. Three generations of the Whitaker family have steered the company to ever greater success since 1955.
Hampton Roads has changed over the years, and heating and cooling technology has certainly changed – but the one thing that has remained constant is MSCO’s dedication to excellence. Our longstanding relationship with thousands of local families speaks to the reason for this longevity. We have even turned our office’s main hallway into a “Hall of Fame” where we proudly display letters and thank you cards from our customers.
Investing in Training and Education
We actively encourage and support employee higher education, as well as provide comprehensive in-house training. MSCO believes that a better prepared workforce benefits everyone. Many of these benefits remain hidden “behind the scenes”, but still translate into a huge impact for our customers. As an example, many companies will have one, perhaps two, state certified Master Tradesmen on staff. Mechanical Service Company happens to have no less than eight. It is this level of dedication that defines us, and sets us apart from our competition.
Leading The Industry As Trane Comfort Specialists™
We are proud that MSCO was chartered into the ranks of Trane Comfort Specialists™ – an elite group of heating and air conditioning professionals dedicated to ensuring that only the most efficient and safest heating and cooling systems are chosen for each home. Our management team supports the heating and cooling industry at large by serving on the boards of organizations such as the Air Conditioning Contractors of America and the Qualified Gas Contractors Association. The staff of MSCO is also very proud to serve as mentors to other growing contractor entrepreneurs all over the country through our membership in Service Nation.
Fielding The Area’s Top Team
While it is the leadership of a company that guides and nurtures, it is the dedication and skill of each employee that impacts our customers’ decisions on a daily basis. When it comes to employees in our company, longevity is not just another word. Nearly one-third of our workforce has been with us for ten years or more, and some of those have histories of more than thirty years with the company.
This combined experience of long-term employees is an immeasurable strength, and one that has served Mechanical Service Company well through the years.
From 1955 to today and beyond, Mechanical Service Company is here to keep Hampton Roads comfortable the same way we always have: By delivering consistent service and value … and giving you a pleasant customer experience every time.
A Message from the President
From Our Family to Yours
After all these years, providing total home comfort comes easily for Mechanical Service Company. Three generations of the Whitaker family have steered the company to ever greater success since 1955. Hampton Roads has changed since then—and heating and cooling technology has, too—but the one thing that has remained constant is MSCO’s dedication to excellence. Our longstanding relationship with thousands of local families speaks to the reason for this longevity. From 1955 to today and beyond, MSCO is here to keep Hampton Roads comfortable the same way we always have: By delivering consistent service and value, and giving you a pleasant customer experience every time.
Born at Portsmouth Naval Hospital, as a member of a military family he has lived in Maryland, New Hampshire, and Virginia, but has always considered himself a Virginia Beach native.
Travis’s life at MSCO started in 1996 as a student at Kellam High School working at MSCO as a part-time employee after school and summers. Once he went full-time, he progressed from New Construction to Retrofit Installer, Tune-up Technician, Service Technician, Retrofit Installation Manager, and finally, his current position as a Comfort Consultant working directly with customers solving their comfort needs and designing system installations.
Travis earned his HVAC Master Tradesmen License in 2010 and is one of the seven licensed Master HVAC Tradesmen on MSCO’s staff of professionals. His passion to help his clients is well balanced by his strong family commitment. When not at work, you will usually find him at his children’s sporting events or relaxing on a sandy beach enjoying life with his family.
Originally from western New York, Trishia relocated to Virginia Beach in 2005 and immediately found her current career at MSCO. With experience in accounting and finance, she was the ideal candidate to head our HR department. Trishia is active within her community, enjoys time spent with her husband Rob and daughter Brianna, and participating in neighborhood functions and outings.
The Accounting/HR position has numerous responsibilities at MSCO including safety, accounting, receivables, inventory, and all human resource or personnel issues just to name a few. She is a key member of our management team and is involved with most important decisions made by management. Her skills with coworkers and clients help to keep daily operations smooth as well as improve customer relations.
Trishia has had extensive training and schooling in industry specific software and accounting procedures. Her attention to detail and desire to excel have helped to make her stand out in her specialty and as an employee at MSCO. When not at work, you will find her on the soccer field with her daughter, pursuing a passion for decorating, or at home relaxing and enjoying life with her family.
Originally from Connecticut, Robert grew up in Hanover County Virginia. He learned the HVAC trade while apprenticing at a top Richmond based heating & cooling company while going to VCU and earning a Computer Science Degree. In 2006 Robert relocated to here to continue his career in HVAC. Robert’s passion for the water was instilled at a young age which he continues by working part-time as a fishing boat Captain, being an avid sport fisherman and holds a USCG 100-ton Boat Captain license.
Robert left corporate America to embrace HVAC working for several years as a service technician for a local Trane dealer. Recognized by management at MSCO for his ability to communicate and his problem-solving skills, Robert was encouraged to apply these skills to become the outstanding Comfort Consultant he is today.
Robert is currently working towards his HVAC Master Tradesmen License and join the ranks of licensed Master HVAC Tradesmen on MSCO’s staff of professionals. His passion to help his clients, his dedication to family, and his love of the water help make Robert a very well-rounded member of the MSCO Team.
A Virginia Beach native, Leon graduated from Bayside High School with a focus in theater and the performing arts. Accepted to the Philadelphia School of Performing Arts, Leon made the decision to enter the work force and pursue a trade career. He continues to dabble in the arts producing technical YouTube videos and is planning several projects to produce DIY videos for the company YouTube channel found at MSCO-Mechanical Service.
After working in the HVAC industry for several years, Leon took a break from HVAC to expand his abilities by gaining experience both repairing and installing most types of flooring. When he decided to return to the HVAC industry, Leon did his research and selected MSCO based on their reputation as a great company.
Leon likes the close-knit supportive atmosphere at MSCO and enjoys working with fellow technicians who freely share knowledge within the service team. At home, he still has three teenagers in the house which makes his patience an inspiration to us all. If not at work, you will find him working on his next video project.
Originally from the San Francisco Bay area, Hector grew up in Alameda California. He grew up in a military family and has lived in California, Washington, Oregon, Iowa, Illinois, and Virginia. His last move in 1987 was to Virginia Beach, VA which he has called home ever since. He is a Cox High School graduate and alumni at Virginia Beach VO-TEC where he completed the HVAC trades program.
After completing high school and the HVAC VO-TEC program, Hector joined the MSCO team in 1994 working in their new construction division. There he progressed through every position advancing to supervisor. When new construction closed in 2010, Hector moved to service where he excelled and was promoted to Team Leader. When the Retrofit Installation Manager position opened, he was immediately moved into that position and after being personally selected, was groomed to assume his current position as the General Manager of MSCO.
Hector earned his HVAC Master Tradesmen License in 2010 and is one of the seven licensed Master HVAC Tradesmen on MSCO’s staff of professionals. He is passionate about solving problems, improving how we do our jobs, making customers happy, and supporting the achievements of fellow team members and his family. If not at work, you might find him walking his dogs on the beach or spending time with his family.