Work Hours: 7:00am to 5:30pm, Monday – Friday, regular overtime, some weekends
Primary Function: Assists Retrofit mechanics. Normal duties are to assist in replacement installations of HVAC equipment and systems. Secondary purpose is to actively pursue training towards becoming a mechanic. General purpose of this position is to accomplish assigned tasks as directed.
Reports To: Installation Mechanic
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Available Hours: 9:00am –8:30pm, Monday through Friday, weeknights or weekends as required.
Primary Job Function: To present the company to existing and potential customers in a manner that leaves a favorable impression. To obtain HVAC replacement sales for the company which are both competitive and profitable to the company. To assist the management team in solving customer issues and complaints relative to the customers comfort and overall MSCO experience.
Reports To: Sales Manager
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Performance Indicators: Certain key business indicators will measure the effectiveness of the Comfort Consultant position.
These include the following:
Work Hours: 7:00 – 5:30, Monday through Friday, some Saturdays
Primary Function: Supports revenue generation by the direct supervision of the warehouse team and their efforts. Establish, monitor, and maintain company inventory, coordinates job staging and tracks material usage ensuring accurate job costing and inventories. Operates company forklift and checks in and stores stock orders. Directly responsible for upkeep of the building and it’s exterior area in a clean professional manner.
Reports To: Installation Manager
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Work Hours: 6:30am to 7:30pm, Monday – Friday, regular overtime, some weekends
Primary Function: Direct supervisor for a two person crew installing heating, cooling, plumbing, ducting, or crawlspace equipment or applications. Directly responsible for ensuring proper system performance, superior job quality, and complete customer satisfaction. Responsible for providing “on-the-job” training and mentoring for junior mechanics.
Reports To: Installation Manager
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Work Hours: 6:30am to 7:30pm, Monday – Friday, regular overtime, some weekends
Primary Function: Team member for a two person crew installing heating, cooling, plumbing, ducting, or crawlspace equipment or applications. Directly responsible to the team Crew Leader for ensuring proper system performance, superior job quality, and complete customer satisfaction. Assigned vehicle(s) are to be kept clean, stocked, and in good repair.
Reports To: Installation Crew Leader/ Installation Manager
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Work Hours: Monday– Friday 7:00 – 5:30pm, some overtime and weekends
Primary Function: Answer telephones and route customers or coworkers to correct persons. Takes messages as needed and ensures information is conveyed correctly. Assists in scheduling service calls, sales appointments, and meetings as directed. Monitors schedule boards and apprises customers and management of any delays or appointment issues. This position directly supports the Service Coordinator and Installation Coordinator to ensure smooth work flow. Responsible for filing completed paperwork and upkeep of customers records as directed
Reports To: Office Manager
Compensation: Hourly, Range is $9.00 to $15.00
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Work hours: 7:00am to 5:30pm, Monday – Friday, some overtime, some weekends
Primary Function: Answers telephone, schedules service, installation, and sales appointments updating dispatch board as changed. Schedules installations, permits, any required follow up calls, and repairs keeping comfort consultants, managers, installation teams and homeowners up to date and informed of all apprised of changes as they occur. Submits, schedules, and monitors permits and inspections in a timely manner. Orders equipment for installations as directed. Clear communications with supervisors, employees, and customers keeping customers appraised as to scheduling, back orders, delays, and estimated lead-times. Other duties as directed.
Reports To: General Manager/Installation Manager
Compensation: Hourly, Range is $11.00 to $16.00
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Work Hours: Monday– Friday 8:00 – 5:00pm, some overtime
Primary Function: Schedules sales appointments and assists sales personnel. Tracks estimates from inception to completion ensuring all paperwork is in order. Schedules demand service calls, monitors the service schedule, unscheduled work listing, and after-hours line as required. Assist the Installation & Service Coordinator when needed. Clear communications with supervisors and customers, keeping customers appraised as to scheduling, back orders, delays, and estimated lead-times.
Reports To: General/Sales Manager
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Work Hours: 7:00am to 5:30pm, Monday – Friday, some overtime, some weekends
Primary Function: Answers telephone, schedules service and sales appointments, Maintain service schedules and dispatch technicians. Assists Service Manager by monitoring and managing the service schedule, unscheduled work listing, and emergency requests to ensure that all calls are addressed promptly. Maintains clear, concise communications with supervisors, employees, and customers, including keeping customers appraised as to part back orders, delays, company schedules, and estimated lead-times. Assist the Sales and Installation coordinators as needed or in their absence. Authority and responsibility is derived from the General Manager and Service Manager.
Reports to: General Manager/Service Manager
Compensation: Hourly, Range is $12.25 to $18.75
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Work Hours: 9:00am – 8:00pm, Monday – Friday, weeknights or weekends as needed
Primary Function: To present the company to potential customers in a manner that leaves a favorable impression thereby obtaining valid sales leads consultants to pursue. Monitors other lead generators to ensure compliance to company policies and marketing programs. Responsible for scheduling and manning of lead generator booth and/or special event requirements.
Reports To: Sales / General Manager
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Work Hours: 8:00 – 6:00, Monday – Friday, overtime, weekends and on call rotation.
Primary Function: Generates revenue by providing routine cleaning and upkeep of residential HVAC systems and associated equipment. Presents and sells accessories and upgrades by making customers aware of features and the benefits available to them. Must be capable of performing basic diagnosing and making minor repairs for HVAC equipment failures or customer comfort issues uncovered during maintenance.
Reports To: Dispatcher, Service Manager, Service Team Leader when on call
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Work Hours: 7:30am to 5:30pm, Monday – Friday, some overtime, some weekends expected
Primary Function: Primarily a field staff position responsible for direct sales and installation of Nexia enabled products offered by the company ensuring superior performance and profitability while maintaining a high degree of customer satisfaction. Secondary duties are to assist others in service and installation as assigned. Responsibilities include company Nexia training, material control, quality control, marketing, lead generation, and installation of company products and services. Authority is derived from the Service Manager.
Reports To: Service Manager
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Work Hours: 7:00am to 6:00pm, Monday – Friday, evening, weekends, and nights as required. Some travel required.
Primary Function: Responsible for tactical management and administration of all service and installation administrative functions within the company. Assists General Manager in the implementation, monitoring, and adjustment of the annual business plan as developed in cooperation with the executive team. Tasked with pursuing ways to further profitability and growth by streamlining operations and reduce costs where possible. Assists the General Manager as directed to achieve all company goals.
Reports To: General Manager
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Work Hours: 7:00am to 6:00pm, Monday – Friday, evening, weekends, and nights as required. Some travel required.
Primary Function: Manages all company service and installation field operations to achieve the goals of the management team. Tasked with pursuing ways to further profitability and growth by streamlining operations and reduce costs where possible, the Operations Manager shapes, manages, monitors, and motivates personnel to achieve superior service and installations. Works to resolve scheduling, procurement, parts, and customer issues as well as assists personnel to overcome technical difficulties. Authority is derived from the General Manager.
Reports To: General Manager
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Work Hours: 8:00am to 4:30pm, Monday – Friday, some overtime, some weekends
Primary Function: Primary responsibility is to answer incoming phone calls and direct them to the appropriate departments. Coordinate marketing and advertising efforts as directed by the Office Manager and act as the company receptionist. Provide general office support to several departments.
Reports To: Office Manager
Compensation: Hourly, Range is $9.00 to $12.00
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Work Hours: 7:30 – 5:30, Monday – Friday, some overtime, some weekends
Primary Function: Installs residential HVAC equipment, duct and fittings to meet current codes, manufacturers guidelines, and company standards in a timely professional manner. Have and maintain tools for position and keeps work truck assigned neat, clean, and re-stocked daily. Advises Retrofit Supervisor of assigned job problems to avoid delays and overruns. Works with Retrofit Supervisor, Retail Manager, and Comfort Consultant team on methods to reduce labor or material costs of installation while maintaining quality.
Reports To: Retrofit Manager
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Work Hours: Monday – Friday starting at 7:15am until 5:30pm or later depending on workload, employee is allowed and expected to take an hour daily lunch period, regular overtime, and some weekends are to be expected.
Primary Function: Hourly with bonus based on department performance. Working Field supervisor responsible for direct tactical supervision of three to five Service Team Leaders running teams of up to four technicians each. Works directly with Service Dispatcher and the office CSR team to resolve customer complaints, overcome technical difficulties, and to ensure division performance and profitability while maintaining a high degree of customer satisfaction. Responsible for company technical training needs as well as working with other department Leaders to monitor and improve material control, quality control, and the scheduling of all service field staff to ensure company profitability and growth. Authority and responsibility is derived from the General Manager.
Reports to: General Manager
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Work Hours: 7:30 – 5:30, Monday – Friday, overtime, weekends and 24 hour on call.
Primary Function: Responsible for diagnosing and repairing HVAC equipment failures and customer home comfort issues. Works directly with Service Team Leader and Service Manager to improve efficiency and develop new ideas to reduce costs, increase ESA’s, and further company goals.
Reports To: Service Supervisor
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Work Hours: 6:30 – 5:30, Monday – Friday, some overtime or weekends.
Primary Function: Primary responsibility is to ensure that all electrical work handled in-house will meet code requirements and personnel are putting forth the quality of work set forth by our culture. Will regularly preview and perform follow up inspections on installations, plumbing, electrical, and service repair work as directed. Assigned to assist in service response, plumbing repairs, install completion, staging, ordering, and handling customer issues as directed.
Reports To: Installation Manager/ Operations Manager
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Work Hours: 7:00 – 5:30pm, Monday through Friday, some Saturdays
Primary Function: Supports revenue generation by ensuring all materials are pre-staged or delivered to technicians/installers to maximize profitability. Prepares jobs to be ready for the next day ensuring all material has been accounted for on company material and inventory sheets. Checks in returned materials and returns it to stock using material sheets to track usage. Operates company forklift, checks in, and stores stock orders. Maintains warehouse and grounds in a clean and orderly fashion – may involve heavy lifting.
Reports To: Warehouse Manager
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